Coronavirus COVID-19

Updated: September 25, 7:03p.m

The City of Pointe-Claire is closely monitoring the situation in order to limit the possibility of spreading the coronavirus (COVID-19), in collaboration with government and public health authorities.

Mayor's messages

News and press releases

Call centre

To speak to someone, get answers to your questions and find out about external resources from Monday to Friday.

From Monday to Thursday from 8 a.m. to 4 p.m. and Friday from 8 a.m. to 12 p.m.: 514-630-1314, infoC19@pointe-claire.ca

Leaflet – Let’s continue to be responsible and united

Instructions and restrictions - Orange zone

Details of the instructions and restrictions for the Island of Montréal

Details

Private indoor or outdoor gatherings
  • Maximum 6 people OR 2 families (i.e. 2 families with a total in excess of 6 people authorized)
Activities organized in a public setting
  • Indoor and outdoor: maximum 25 people (Rented halls, places of worship, festival events, marriages, workplace or school celebrations, barbecues, picnics, etc.)
  • A community centre that hossts activities of this nature must limit the total of people to 25 per room (particpants, supervisors, employees, etc.)
  • Librairies, museums or other similar places are not limited to 25 people, except for the organized activities in these venues, where the total number of people would be 25 for the organized acitivity (except if it a school group of a single “bubble”, where the total number could be more than 25).
Venues with liquor permit
  • In a venue with a liquor permit: end of the alcohol sale at 11 p.m., no alcohol consumption after midnight, dancing prohibited
Public venue halls and audiences
  • Maximum 250 people
  • People must be seated, relatively immobile, little or no talking, staff supervision (concert halls, theatres, cinemas, public venues, etc.)
Bars, brasseries, taverns, casinos
  • Maximum 6 patrons per tables
  • No alcohol or food sales after 11 p.m, closing at midnight
  • Mandatory customer name and contact list
Restaurants
  • Maximum 6 patrons per tables
  • No alcohol sales after 11 p.m
  • No alcohol consumption after midnight
Stores
  • 1 person per household recommended
  • Delivery available and key family member assistance for clients with a high risk of complications
Inter-regional travel
  • Not recommended
CHSLD
  • Visits for humanitarian reasons
  • Visits by informal caregivers who provide significant assistance
RPA private seniors’ residence
  • No more than 6 people at a time in a rental unit, including the resident
Other long-term applicable measures
  • Increased police intervention
  • Infraction reports and fines for non-compliance with face-covering directives

Screening clinic

Information regarding the West Island screening clinic.

IUHSSC Info-Coronavirus Line 514-630-2123: for any question regarding your situation or your health and to obtain an appointment at a screening clinic if you have symptoms of COVID-19. The Info-Coronavirus line is available from 10 a.m. to 6 p.m., seven days a week. It is also possible to fill out an online questionnaire at covid19.quebec.ca. A person will then contact you and guide you to the appropriate services (professional services or appointment for screening).

For information regarding COVID-19: 8-1-1

Walk-in testing clinic - Beaconsfield

Free Walk-in Testing

Location 137 Elm, Beaconsfield, H9W 2E1
Dates Everyday
Time 8 a.m. to 8 p.m.
Testing capacity 120 tests per day
Follow-up time Results within a few days

Important :
Bring your health insurance card and driver’s license, if available.

For more information:
ciusss-ouestmtl.gouv.qc.ca/COVID19screening

Walk-in testing clinic - Verdun

Free Walk-in Testing

Location 6875 LaSalle, Boulevard Verdun H4H 1R3
Dates Monday to Friday
Time 8 a.m. to 4 p.m.
Testing capacity 140 tests per day
Follow-up time Results within a few days

Important :
Bring your health insurance card and driver’s license, if available.

For more information:
ciusss-ouestmtl.gouv.qc.ca/COVID19screening

Walk-in testing clinic - Lachine

Free Walk-in Testing

Location 8000 Notre-Dame Street, Lachine H8R 1H2
Basement, Room B025 (ENtrance on east side)
Dates Monday to Friday
Time 2 p.m. to 8 p.m.
Testing capacity 240 tests per day
Follow-up time Results within a few days

Important :
Bring your health insurance card and driver’s license, if available.

For more information:
ciusss-ouestmtl.gouv.qc.ca/COVID19screening

Gradual opening

Information regarding the gradual opening of services, facilities and activities of the City.

Gradual reopening of City facilities

Open to public municipal buildings:

The use of mask or face covering are mandatory in all closed public spaces in Quebec, including municipal buildings accessible to the public.

Online services

Exceptionally this year, due to the growing number of calls requesting branch collection, Public Works teams will regularly drive through the City to pick them up. Therefore, it is not necessary to contact Public Works to provide your address for branch collection.

Permit applications

The following permit or certificate applications can be submitted online, allowing you to complete the form, send the required documents and, in some cases, make the payment directly.

  • Extension
  • New construction
  • Fence
  • Mechanical device
  • Pool or hot tub
  • Interior and exterior renovations
  • Replacement or repair of services on your property
  • Propane tank
  • Earthwork (levelling)
  • Driveway or landscaping
  • Fixed-cost permits and certificates are payable online and identified as such. All required documents to be attached to the application must be scanned; a photo of the document will not be accepted.

Information: Planning Department
514-630-1206, urbanisme@pointe-claire.ca

  • Tree felling (no charge)
  • Ash tree felling grant

Information: Public Works Department
514-630-1230, tp@pointe-claire.ca

Requests

You can submit a request to report a non-emergency situation with your smartphone in just a few clicks:

  1. Download the Voilà! Signalement free mobile app on the App Store (iOS) or on Google Play (Android) and create your profile.
  2. Click on Nouvelle demande (New Request) and select “Pointe-Claire.” You can also attach a photo of the situation you want to report.
  3. Select the nature of your request from among the choices available:
  • A pothole
  • a defective street lamp
  • A recycling or organic waste bin to repair or replace
  • And much more
  1. Specify the location of the situation you want to report and send your request.

Dog parks, play structures, sports fields and outdoor training facilities

Dog parks, play structures, sports fields and outdoor training facilities are now open to the public. It is important to keep a two metre distance from others at all times.

Tennis courts

Municipal tennis courts may used freely, while those governed by associations may be used according to their own terms. Chalets will remain closed. Everyone is also asked to comply with the following instructions:

  • Only singles games are permitted.
  • Lessons are prohibited.
  • Players must identify their balls, have a water bottle, have their own equipment and not share it.
  • Avoid contact with your playing partner; do not share the benches, shake hands or give each other a high five.
  • Clean all your equipment and wash your hands after playing.

Nautical activities

  • Boat rental and the open paddling program registration is available online.
  • Location of the activities: Canoe kayak Club (75 Du Bord-du-Lac – Lakeshore Road)
  • A limited number of spots are available.
  • Club locker rooms and washrooms are closed to the public. Chemical toilets are available on site.
  • Mandatory one-way circulation has been established on site for all vehicles.
  • It is recommended to bring your Transport Canada-certified life jacket or personal flotation device (PFD). Wearing this equipment is mandatory on the water.
  • All COVID-19 health measures must be observed at all times.

Boaters who have their own equipment (canoe, kayak and paddle board) must use the boat launching ramp at Alexandre-Bourgeau Park.

Closings, postponements, restricted services and cancellations

Information regarding the closings, postponements, restricted services and cancellations of the City.

Closure of municipal buildings

Municipal buildings that are closed:

  • Noël-Legault Community Centre
  • Nautical activities building
  • All park chalets (including the Senior Centre at the Arthur-Séguin Chalet)

 

 

Tax bill and invoices

The June 1 deadline for the second instalment of municipal taxes that was postponed to July 2 is now extended to August 31 to provide relief to citizens and merchants in the current context.
All postdated cheques issued for the second instalment of the annual tax bill will be deposited on August 31, 2020.
For pre-authorized payments made in two instalments, the June 1 payment will be withdrawn on August 31, 2020.
Pre-authorized monthly payment dates and amounts will be kept as is; however, a credit equivalent to 60 days has been placed in the file for the months of July and August 2020.
Payment of all other invoices with a due date between March 25, 2020 and August 30, 2020 will be postponed to August 31, 2020.

Parking permits – Zone 50

Permits for zone 50 can be obtained any time at the Public Sercuity counter or during opening hours at the multiservice counter at City Hall. Anyone can currently park in zone 50, no finewill be issued until further notice.

MULTI Card – expiry date postponed

All MULTI cards that expired on or after January 1, 2020, will therefore be valid until March 31, 2021. Those whose card has expired and want to renew them can go to City Hall. Response delays are to be expected due to reduced staff on site.

To renew or obtain a MULTI Card, you must provide the following documents:

  • Proof of residence
  • Proof of identity
  • Last name, first name
  • Full address
  • Telephone number
  • Date of birth

For a child: proof of relationship between the adult and the child (report card or hospital card)

Québec Government

Information from the Québec Government.

Self-care guide

The Québec government has also launched a COVID-19 self-care guide to help each individual make the best possible decisions regarding their own health and that of their families during the coronavirus COVID-19 pandemic. It sets out the best ways to protect and care for ourselves and family members, as well as information about when and where to consult a doctor, if required.

Wearing a face covering

The use of mask or face covering are mandatory in all closed public spaces in Quebec.

Information concerning wearing a face covering. 

Moving

A guide to good health practices during a move (in French).

Government programs for businesses and workers

Information regarding programs for businesses and workers

Agglomeration of Montréal and the PME MTL Network

Emergency assistance for small and medium-sized businesses in the form of loans of up to $50,000, at an interest rate of 3%.

Provincial government

Federal Government

Other support programs

Seniors

The elderly represent the category of people most at risk of contracting the COVID-19 virus and for whom the consequences can be more serious. It is therefore important for the latter and to strictly comply with the directives of Public Health

Garage sales

Garage sales are cancelled until further notice.

Disinfectant wipes

Disinfectant wipes should be thrown in the trash and not the toilet to prevent pipe blockages.

More information