Coronavirus COVID-19

Updated: July 3, 6:55 p.m.

The City of Pointe-Claire is closely monitoring the situation in order to limit the possibility of spreading the coronavirus (COVID-19), in collaboration with government and public health authorities.

Mayor's messages

News and press releases

Gradual opening

Information regarding the gradual opening of services, facilities and activities of the City.

Multiservice counter at City Hall

The multiservice counter at City Hall is open, with the application of sanitary measures, Monday to Thursday from 8 a.m. to 4:30 p.m. and Friday from 8 a.m. to 12 p.m.

Response delays are to be expected due to reduced staff on site.

The following services may also be offered at the multiservice counter:

  • Pay your municipal or water taxes
  • Buy promotional items from the City
  • Buy a rain barrel or domestic composter, or get a kitchen cone
  • Renew your dog’s ID tag
  • Complete a grant application for the felling or preventive treatment of ash trees
  • Complete a grant application for washable diapers or reusable hygiene products
  • Complete an application for commemorative programs: a birth, a memory, a tree or a plaque on a City bench
  • Obtain information for any permit request
  • Obtain a boat launch access permit
  • Obtain a parking permit for zone 50

Only payments by card will be accepted.

To meet with an employee, an appointment must be made beforehand. Telephone or videoconference appointments will be opted for when possible.

Inspection - Public Security counter

The Inspection – Public Security counter is open at all times (24/7). One person at a time will be allowed to enter for services. Waiting times are to be expected given that the teams on site will be reduced.

Citizens are asked to call (514-630-1234) whenever possible.

Dog parks, play structures, sports fields and outdoor training facilities

Dog parks, play structures, sports fields and outdoor training facilities are now open to the public. It is important to keep a two metre distance from others at all times.

Tennis courts

Municipal tennis courts may used freely, while those governed by associations may be used according to their own terms. Chalets will remain closed. Everyone is also asked to comply with the following instructions:

  • Only singles games are permitted.
  • Lessons are prohibited.
  • Players must identify their balls, have a water bottle, have their own equipment and not share it.
  • Avoid contact with your playing partner; do not share the benches, shake hands or give each other a high five.
  • Clean all your equipment and wash your hands after playing.

Access to Lake Saint-Louis

The installation of docks will begin next week at the Canoe Kayak Club and in Valois Bay to give boaters and watersport enthusiasts with their own equipment access to Lake Saint-Louis: canoes, kayaks, dinghies and paddleboards.

The moorings in place will be available to sailboat owners who have paid their membership fees.

Also:

  • No boat storage is authorized on site.
  • Valois Bay is not supervised. Its use is at the risk of users.
  • No shuttle service to the boats is available.
  • No rental service is available.
  • Sharing equipment is not authorized.
  • The Canoe Kayak Club is closed.

Boat launch access permits

Permit requests can only be done online, at the Inspection – Public Security counter (at all times) or at City Hall’s multiservice counter.

Memberships, loans and returns to the Library

Memberships – expiry date postponed
All library memberships expiring between January 1 and September 29, 2020, are valid until September 30, 2020.

Book loans and returns
Documents can be renewed online where applicable. You can borrow digital books, magazines, newspapers, movies and music online. You also have access to learning tools for adults and children. Go to the portal for all the details.

Consult the Pointe-Claire Library`s portal to access a multitude of documents and online ressources for children and adults.

Book chute drop-off hours :

• Monday to Friday, 11 a.m. to 7 p.m.
• Saturday and Sunday, 9 a.m. to 5 p.m.

The chutes will not be accessible outside of these hours.

How to borrow paper books and other documents

  • It is possible to reserve paper books and other documents. A maximum of five documents can be reserved per card (books, CDs, DVDs, video games) for a period of three weeks.
    Through the library portal: https://biblio.pointe-claire.ca/
    By e-mail: bibliotheque@pointe-claire.ca
    By phone: 514-630-1218 (Monday to Friday, 9 a.m. and 7 p.m., Saturday and Sunday, 9 a.m. to 5 p.m.)
  • Once you have reserved, the library will prepare your documents using appropriate hygiene measures and will contact you with your time slot for pick-up, which will be anytime between 11 a.m. and 7 p.m. Monday to Friday, and between 9 a.m. and 5 p.m. on Saturdays and Sundays.
  • On the day and time of your appointment, you will have 15 minutes to pick up your books from the Central Library.
  • Once at the library, you will need to show your MULTI card to the librarian behind the glass door. This person will then place the documents between the doors. You can take them once he or she is back in the library.
  • Once home, it is recommended to wait five days before handling the books. You will have a three-week loan period to read them.
  • Book chutes will reopen on June 8. The books that will be dropped off there will be quarantined before being made available for loan.

Closings, postponements, restricted services and cancellations

Information regarding the closings, postponements, restricted services and cancellations of the City.

Closure of municipal buildings

Only essential municipal services are maintained. These mainly include public security and road services, emergency work on sewers and the water supply system, building maintenance, as well as communications and administrative services

The Inspection – Public Security office: Reduced services and restricted access.

Municipal buildings that are closed:

  • Aquatic Centre
  • Bob-Birnie Arena
  • Library – Central and Valois
  • Stewart Hall Cultural Centre
  • Noël-Legault Community Centre
  • Recreation building
  • Nautical activities building
  • All park chalets (including the Senior Centre at the Arthur-Séguin Chalet)

 

 

Activities and events

All events are canceled, no matter the amount of participants. Refunds are in progress.

Day camps

To ensure the health and safety of participants as well as employees in the context of the COVID-19 coronavirus pandemic, the City of Pointe-Claire has decided to cancel day camps for summer 2020.

This is a difficult decision because the day camps are very popular, highly attended and appreciated by parents, children and staff alike. The City usually welcomes close to 500 children to these summer camps.

The restrictions related to the new health rules, the staffing challenges raised by the child-instructor ratio, the limits set on the number of children, and the availability of premises have forced us to make this decision to protect the health and safety of children, their families and employees.

Tax bill and invoices

The June 1 deadline for the second instalment of municipal taxes that was postponed to July 2 is now extended to August 31 to provide relief to citizens and merchants in the current context.
All postdated cheques issued for the second instalment of the annual tax bill will be deposited on August 31, 2020.
For pre-authorized payments made in two instalments, the June 1 payment will be withdrawn on August 31, 2020.
Pre-authorized monthly payment dates and amounts will be kept as is; however, a credit equivalent to 60 days has been placed in the file for the months of July and August 2020.
Payment of all other invoices with a due date between March 25, 2020 and August 30, 2020 will be postponed to August 31, 2020.

Public meetings, consultations and registry fillings

Regular council meetings will be held privately and citizens will be able to view it live online.

Question period
Citizens can submit their questions by filling out the online form before noon on the day of the meeting.

Parking permits – Zone 50

Permits for zone 50 can be obtained any time at the Public Sercuity counter or during opening hours at the multiservice counter at City Hall. Anyone can currently park in zone 50, no finewill be issued until further notice.

MULTI Card – expiry date postponed

All MULTI cards whose expiry date is between January 1 and September 29, 2020, are valid until September 30, 2020. Those whose card has expired and want to renew them can go to City Hall. Response delays are to be expected due to reduced staff on site.

To renew or obtain a MULTI Card, you must provide the following documents:

  • Proof of residence
  • Proof of identity
  • Last name, first name
  • Full address
  • Telephone number
  • Date of birth

For a child: proof of relationship between the adult and the child (report card or hospital card)

Maintained services

Information regarding maintained serivces of the City.

Collections

All collections are maintained unless otherwise noted.

The hazardous household waste collection scheduled for May 9 and 10 is postponed to Saturday, June 27.

Online services

Exceptionally this year, due to the growing number of calls requesting branch collection, Public Works teams will regularly drive through the City to pick them up. Therefore, it is not necessary to contact Public Works to provide your address for branch collection.

Permit applications

The following permit or certificate applications can be submitted online, allowing you to complete the form, send the required documents and, in some cases, make the payment directly.

  • Extension
  • New construction
  • Fence
  • Mechanical device
  • Pool or hot tub
  • Interior and exterior renovations
  • Replacement or repair of services on your property
  • Propane tank
  • Earthwork (levelling)
  • Driveway or landscaping
  • Fixed-cost permits and certificates are payable online and identified as such. All required documents to be attached to the application must be scanned; a photo of the document will not be accepted.

Information: Planning Department
514-630-1206, urbanisme@pointe-claire.ca

  • Tree felling (no charge)
  • Ash tree felling grant

Information: Public Works Department
514-630-1230, tp@pointe-claire.ca

Requests

You can submit a request to report a non-emergency situation with your smartphone in just a few clicks:

  1. Download the Voilà! Signalement free mobile app on the App Store (iOS) or on Google Play (Android) and create your profile.
  2. Click on Nouvelle demande (New Request) and select “Pointe-Claire.” You can also attach a photo of the situation you want to report.
  3. Select the nature of your request from among the choices available:
  • A pothole
  • a defective street lamp
  • A recycling or organic waste bin to repair or replace
  • And much more
  1. Specify the location of the situation you want to report and send your request.

Solidarity campaign

Following in the lines of the rainbow movement, we are launching a sign campaign to encourage everyone to continue to be united during the pandemic. You are invited to join us by choosing your rainbow-coloured message online.

 

Contact us

Call centre

To speak to someone, get answers to your questions and find out about external resources from Monday to Friday.

From Monday to Thursday from 8 a.m. to 4 p.m. and Friday from 8 a.m. to 12 p.m.: 514-630-1314, infoC19@pointe-claire.ca

Leaflet – Let’s continue to be responsible and united

General number 514-630-1200 communications@pointe-claire.ca
Inspection – Public Security 514-630-1234 secpub@pointe-claire.ca
Taxation 514-630-1300, ext. 1829 taxes@pointe-claire.ca
Public Works 514-630-1230 tp@pointe-claire.ca
Planning 514-630-1206 urbanisme@pointe-claire.ca
Engineering 514-630-1208 ingenierie@pointe-claire.ca
Legal Affairs and City Clerk’s Office 514-630-1228 greffe@pointe-claire.ca

Information

Screening clinic

Information regarding the West Island screening clinic.

Screening clinic

Here are the instructions for obtaining an appointment at a screening clinic:

You must call 1-877-644-4545 to obtain an appointment at the COVID-19 screening clinic if you are experiencing symptoms of COVID-19 such as cough, fever, and difficulty breathing.

IUHSSC Info-Coronavirus Line 514-630-2123: for any question regarding your situation or your health and to obtain an appointment at a screening clinic if you have symptoms of COVID-19. It is also possible to fill out an online questionnaire at covid19.quebec.ca. A person will then contact you and guide you to the appropriate services (professional services or appointment for screening).

For information regarding COVID-19: 8-1-1

Québec Government

Information from the Québec Government.

Self-care guide

The Québec government has also launched a COVID-19 self-care guide to help each individual make the best possible decisions regarding their own health and that of their families during the coronavirus COVID-19 pandemic. It sets out the best ways to protect and care for ourselves and family members, as well as information about when and where to consult a doctor, if required.

Wearing a face covering

Gatherings and social distancing

Any form of indoor and outdoor gathering is to be avoided. The Public Health directive is to maintain a distance of two meters between us at all times.

Mandatory quarantine

The federal government is now imposing a mandatory 14 day quarantine on all Canadians returning from abroad. Violators face fines and imprisonment.

 

Moving

A guide to good health practices during a move (in French).

Government programs for businesses and workers

Information regarding programs for businesses and workers

Agglomeration of Montréal and the PME MTL Network

Emergency assistance for small and medium-sized businesses in the form of loans of up to $50,000, at an interest rate of 3%.

Provincial government

Federal Government

Other support programs

Seniors

The elderly represent the category of people most at risk of contracting the COVID-19 virus and for whom the consequences can be more serious. It is therefore important for the latter and to strictly comply with the directives of Public Health

Garage sales

Garage sales are cancelled until further notice.

Disinfectant wipes

Disinfectant wipes should be thrown in the trash and not the toilet to prevent pipe blockages.

More information