Coronavirus COVID-19

Updated: January 15, 4:37 p.m.

The City of Pointe-Claire is closely monitoring the situation in order to limit the possibility of spreading the coronavirus (COVID-19), in collaboration with government and public health authorities.

Mayor's messages

News and press releases

Call centre

To speak to someone, get answers to your questions and find out about external resources from Monday to Friday.

From Monday to Friday from 8:30 a.m. to 4:30 p.m.: 514-630-1314, infoC19@pointe-claire.ca

 

Recycling of disposable safety equipement

Bins are available for residents to recycle disposable masks, earplugs and protective eyewear can be dropped off in the bins identified for this purpose at City Hall, the Aquatic Centre and Bob-Birnie Arena.

The materials are recovered by a North American company that transforms them into raw materials that are then used to make new products.

Disinfectant wipes

Disinfectant wipes should be thrown in the trash and not the toilet to prevent pipe blockages.

Closings, postponements, restricted services and cancellations

Information regarding the closings, postponements, restricted services and cancellations of the City.

Closure of municipal buildings

Municipal buildings that are closed:

  • Nautical activities building
  • All park chalets (including the Senior Centre at the Arthur-Séguin Chalet)

City Hall service counters

City Hall service counters remain open from Monday to Friday, 8:30 a.m. to 4:30 p.m., except for the planning and tax counters, which will be closed from 12 to 1 p.m. It is also possible to meet with a planning technician at lunchtime by appointment (514-630-1206, urbanisme@pointe-claire.ca). The multiservice counter will be closed on Thursday evenings.

Culture, sport and leisure activities and programming

The City of Pointe-Claire invites citizens to take note of the updates regarding culture, sports and leisure activities in the City’s facilities until further notice in accordance with government and public health directives.

Depending on the type of activity, it will either be cancelled, put on hold or held virtually through a videoconference application.

Outdoor skating rinks

The outdoor rinks will close at 7:30 p.m. and will be reserved for free skating only; hockey activities are not permitted. Furthermore, due to the circumstances, the rinks will be reserved for Pointe-Claire residents only.

Study periods at the Central Library

Starting Wednesday, January 13, in an effort to facilitate academic work for students living in Pointe-Claire, the Central Library will provide daily access to a space reserved for individual study (10 spots), family study (2 spots) or computer study (2 spots).

Interested citizens will have to sign up for each period on the LUDIK platform. It is requested that only one time slot be reserved per day so that more people can benefit from the study periods. Reservations can be made two days before the desired date. Family spots must be reserved by an adult, and children aged 8 and under must be accompanied. Wearing a mask or face covering is mandatory at all times inside the building. Disinfection rounds are scheduled between each time slot.

The study periods at the Central Library beginning January 13 are as follows:

Monday to Friday Saturday Sunday
10:30 a.m. to 12 p.m. 9:30 to 11 a.m. 1:30 to 4 p.m.
1 to 2:30 p.m. 12 to 1:30 p.m.
3:30 to 5 p.m. 2:30 to 4 p.m.
6 to 7 p.m.

Please note that the library remains closed for all other activities: No documents or games may be used. The contactless loan system will be maintained at both the Central Library and the Valois branch.

For more information:

Central Library: 514-630-1218, bibliotheque@pointe-claire.ca

Bob-Birnie Arena and Aquatic Centre

As of Saturday, January 9, all recreational skating and swimming activities will be suspended. Only the lifeguard classes, Sport-Études program and training activities for elite athletes will continue to take place.

For more information:

Aquatic Centre: 514-630-1202, aquatique@pointe-claire.ca

Bob-Birnie Arena: 514-630-1211, arenabobbirnie@pointe-claire.ca

Registration for activities

To find out the registration dates and programming for cultural activities, refer to the online leisure program.

Only activities available by videoconference are maintained, as well as the “Learning through Play” preschool program. The art gallery, kids’ corner and reading and reference room at the Stewart Hall Cultural Centre remain closed to the public.

For more information:

Stewart Hall Cultural Centre: 514-630-1220, stewarthall@pointe-claire.ca
Central Library: 514-630-1218, bibliotheque@pointe-claire.ca

Registration for the winter session at the aquatic centre, which was scheduled to start on 18 January, is postponed to a later date.

Registration for the spring break camp, which was scheduled to begin on January 26, is postponed to a later date.

These measures are subject to change depending on how the situation progresses.

We remind everyone of the need to follow instructions regarding physical distancing, wearing a mask or face covering and washing your hands.

Public meetings

Due to the government’s announcement that the Greater Montréal area (Communauté métropolitaine de Montréal – CMM) will be upgraded to Level 4 – Maximum Alert, public meetings will be held without an audience and will be broadcast live and recorded: http://www.webtv.coop/group/view?key=f44a4b4294cc155ff8ca33b37dfefee7

Online services

Exceptionally this year, due to the growing number of calls requesting branch collection, Public Works teams will regularly drive through the City to pick them up. Therefore, it is not necessary to contact Public Works to provide your address for branch collection.

Permit applications

The following permit or certificate applications can be submitted online, allowing you to complete the form, send the required documents and, in some cases, make the payment directly.

  • Extension
  • New construction
  • Fence
  • Mechanical device
  • Pool or hot tub
  • Interior and exterior renovations
  • Replacement or repair of services on your property
  • Propane tank
  • Earthwork (levelling)
  • Driveway or landscaping
  • Fixed-cost permits and certificates are payable online and identified as such. All required documents to be attached to the application must be scanned; a photo of the document will not be accepted.

Information: Planning Department
514-630-1206, urbanisme@pointe-claire.ca

  • Tree felling (no charge)
  • Ash tree felling grant

Information: Public Works Department
514-630-1230, tp@pointe-claire.ca

Requests

You can submit a request to report a non-emergency situation with your smartphone in just a few clicks:

  1. Download the Voilà! Signalement free mobile app on the App Store (iOS) or on Google Play (Android) and create your profile.
  2. Click on Nouvelle demande (New Request) and select “Pointe-Claire.” You can also attach a photo of the situation you want to report.
  3. Select the nature of your request from among the choices available:
  • A pothole
  • a defective street lamp
  • A recycling or organic waste bin to repair or replace
  • And much more
  1. Specify the location of the situation you want to report and send your request.

Snow Info

Exceptionally this winter, due to the pandemic, the City of Pointe-Claire will authorize street parking from midnight to 7 a.m. when no snow removal operations are in progress. To find out whether or not parking is permitted, call the Snow Info line at 514-630-1205 or visit the Snow Info Web page every day after 5 p.m.

Parking permits – Zone 50

The entry into force of zone 50 street parking is postponed due to the COVID-19 pandemic.

Residents who have obtained a permit must keep it until the zone is re-established. The permits will be valid for two years from this new date. The issuing of new permits is suspended until further notice and street signs will be removed until the zone is re-established.

MULTI Card – expiry date postponed

All MULTI cards that expired on or after January 1, 2020, will therefore be valid until April 30, 2021. Those whose card has expired and want to renew them can go to City Hall. Response delays are to be expected due to reduced staff on site.

To renew or obtain a MULTI Card, you must provide the following documents:

  • Proof of residence
  • Proof of identity
  • Last name, first name
  • Full address
  • Telephone number
  • Date of birth

For a child: proof of relationship between the adult and the child (report card or hospital card)

Garage sales

Garage sales are cancelled until further notice.

Screening clinic

Information regarding the West Island screening clinic.

IUHSSC Info-Coronavirus Line 514-630-2123: for any question regarding your situation or your health and to obtain an appointment at a screening clinic if you have symptoms of COVID-19. The Info-Coronavirus line is available from 10 a.m. to 6 p.m., seven days a week. It is also possible to fill out an online questionnaire at covid19.quebec.ca. A person will then contact you and guide you to the appropriate services (professional services or appointment for screening).

For information regarding COVID-19: 8-1-1

Walk-in testing clinic - Kirkland

Free Walk-in Testing

Location 3212 Jean-Yves St., Kirkland, H9J 2R6
Dates Everyday
Time 8 a.m. to 8 p.m.

Important :
Bring your health insurance card and driver’s license, if available.

For more information:
ciusss-ouestmtl.gouv.qc.ca/COVID19screening

Walk-in testing clinic - Verdun

Free Walk-in Testing

Location 6875 LaSalle, Boulevard Verdun H4H 1R3 (Douglas Mental Health University Institute)
Dates Monday to Friday
Time 8 a.m. to 4 p.m.

Important :
Bring your health insurance card and driver’s license, if available.

For more information:
ciusss-ouestmtl.gouv.qc.ca/COVID19screening

Walk-in testing clinic - Lachine

Free Walk-in Testing

Location 3320 Notre-Dame Street, Lachine H8T 1W8 (Ex-Hôpital général Lachine)
The entrance to the testing clinic is located at the back of the building, accessible via Dawes St. An access ramp for people with limited mobility is accessible via the entrance on Notre-Dame St
Dates Monday to Friday, 8 a.m. to 8 p.m.
Saturday and Sunday, 10 a.m. to 5 p.m.

Important :
Bring your health insurance card and driver’s license, if available.

For more information:
ciusss-ouestmtl.gouv.qc.ca/COVID19screening

Québec Government

Information from the Québec Government.

Self-care guide

The Québec government has also launched a COVID-19 self-care guide to help each individual make the best possible decisions regarding their own health and that of their families during the coronavirus COVID-19 pandemic. It sets out the best ways to protect and care for ourselves and family members, as well as information about when and where to consult a doctor, if required.

Wearing a face covering

The use of mask or face covering are mandatory in all closed public spaces in Quebec.

Information concerning wearing a face covering. 

Moving

A guide to good health practices during a move (in French).

Government programs for businesses and workers

Information regarding programs for businesses and workers

Agglomeration of Montréal and the PME MTL Network

Emergency assistance for small and medium-sized businesses in the form of loans of up to $50,000, at an interest rate of 3%.

The Assistance for Businesses in Regions Under Maximum Alert (ABRUMA) is aimed at businesses located in zones subject to a decree of the Minister of Health and Social Services ordering their closure in order to protect public health during the COVID-19 pandemic.

Businesses and entrepreneurs are invtied to take advantage of personalized support for their activities as part of the PME résilientes program from the Conseil québécois du commerce de détail (CQCD), in partnership with the City of Montréal.

Provincial government

Federal Government

Other support programs

Seniors

The elderly represent the category of people most at risk of contracting the COVID-19 virus and for whom the consequences can be more serious. It is therefore important for the latter and to strictly comply with the directives of Public Health

More information