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For responsible drinking water consumption

This program is over.

Pointe-Claire was and remains a forerunner in raising awareness among its citizens on the use of drinking water. Still today, billing for water consumption by household using water meters provides citizens with a clear picture of their drinking water use.

This user-pay formula promotes individual efforts to limit wastefulness and conserve this valuable natural resource.

This summer, over the course of July, students took water meter readings across the entire territory. This information helps you understand your annual drinking water consumption and is used to establish your bill.

Over the next few days, you will be receiving your bill for the period of July 2018 to July 2019.

There are three ways to make a payment:

  1. Through a financial institution, either in person, over the Internet or at an ATM.
  2. By mailing a cheque. Each cheque made payable to the City of Pointe-Claire must be accompanied by the related remittance slip found below the water tax statement.
  3. In person at the City Hall multi-service counter, either by direct payment (Interac), cheque or cash.

Payment is due on October 4, 2019. For bills over $300, payments can be made in two instalments, the first due on October 4 and the second on December 3, 2019.

You can also access your bill online. Sign up to:

  • receive an e-mail notification that your tax bill, water bill or statement of account is available in your file;
  • view your account statements and invoices;
  • receive an e-mail reminder as deadlines approach; and
  • get a $5 credit on your next tax bill.

Sign up now!

If you are already signed up but have changed your e-mail address, notify us (taxes@pointe-claire.ca) so that you can continue receiving notices.

We remind you that the water meter must be accessible at all times so that City employees can read, replace or inspect it, pursuant to the by-law.

Frequently asked questions about the water bill

Why is my bill higher than my neighbour’s?

Water is billed based on consumption, and this varies from one property to another depending on the occupants’ lifestyle habits.

Why is my bill higher than last year’s when we haven’t changed our lifestyle habits?

A water leak from your faucets, appliances or toilets may be to blame for this increase in drinking water consumption.

How do I detect a water leak?

To detect a leak, take a reading of your water meter at night before you go to bed and another when you wake up, before you consume any water. If the number on the reader is the same, there is no leak.

What services does the City offer to reduce my water consumption?

The City offers two incentives to reduce drinking water consumption:

What are some tips for reducing my drinking water consumption?

  • Turn off the tap when brushing your teeth, shaving or washing your hands
  • Opt for low-flow plumbing fixtures
  • Install an aerator on faucets to reduce the flow
  • Limit lawn watering
  • Use a pool cover to reduce evaporation
  • Keep a jug of water in the refrigerator
  • Choose low-consumption appliances (washer and dishwasher)

Thank you for your cooperation.