Inspection – Public Security

Public Security inspectors ensure safety and security throughout the territory and enforce the municipal by-laws.

399 Saint-Jean Boulevard
Pointe-Claire, Quebec  H9R 3J2
514-630-1234 (24 hours)
See map


Monday to Friday, from 8 a.m. to 4 p.m.


Role of the inspectors

The inspectors are required to:

  • assist citizens and the authorities as needed
  • be involved in establishing emergency measures when natural disasters or major incidents occur
  • assist the staff of the Service de police de la Ville de Montréal (SPVM) and the Service de sécurité incendie de Montréal (SIM)
  • ensure security during events in the territory (special, cultural, recreational, sports-related, etc.)
  • ensure compliance with the municipal by-laws
  • assist and advise citizens regarding arboriculture and certificates in connection with the zoning by-laws
  • inform citizens about the presence of wild animals that may be harmful
  • cooperate with shelters for providing animal control within the territory and following up with the animal owners

West Island Communication Centre

Serving the cities of Baie-d’Urfé, Dorval, Kirkland, Pointe-Claire, Montreal West, Senneville and the borough of Roxboro-Pierrefonds, the West Island Communication Centre has the mission to receive and handle citizens’ calls regarding Public Security and Public Works 24 hours a day, from over 100,000 citizens. The Centre, which receives nearly 45,000 calls every year, is also responsible for coordinating communication with the neighbouring cities and the workers in question.

Categories of calls handled

  • complaints pertaining to the municipal by-laws
  • municipal inspections
  • public works
  • animal control
  • volunteer rescue unit
  • call-taking for Montreal’s NOVA volunteer nurses
  • requests for general information from other municipal departments of the cities served.

To contact the West Island Communication Centre, dial 514-630-1234 at any time.

For emergencies, dial 9-1-1.


Traffic committee

The traffic committee reviews requests from citizens and makes recommendations to the municipal council.

All complaints and requests forms pertaining to traffic and road signs must be duly completed and submitted in writing or by email to the following address:

Inspection – Public Security
City of Pointe-Claire
399 Saint-Jean Blvd.
Pointe-Claire QC H9R 3J2

Traffic and road sign complaints and requests form


Helpful advice

Monitoring your residence

“When you are on holiday or away, ask for assistance from a neighbour you trust to watch your home during your absence.”

You could also ask for help from a neighbour or relative to look after the upkeep of your home while you are away. It is your civic duty to comply with the municipal by-laws, including with respect to the length of your grass or snow build‑up on your property. Also, in your absence, if that neighbour notices any suspicious or unusual activity, he/she can alert the emergency services via 9-1-1.

Protecting your vehicle

  • always lock your vehicle
  • never leave your keys inside a vehicle
  • put valuables in the trunk rather than on the seats or in sight of passers-by
  • consider the possibility of having your vehicle “marked”


Permits and special events

For a list of permits issued by Inspection – Public Security, go to Permit Applications.

Emergency services

Road safety campaign

Slower is safer!

Become a public safety advocate by displaying a sign in front of your home!

To get the sign:

  • a) Fill out the form and bring it to Public Security (399 Saint-Jean Boulevard).
  • b) Contact Public Security and give your name, address and choice of sign.
  • An inspector will go to your address to install the sign and its frame, provided by the City, on the municipal right-of-way. One sign will be authorized every 100 metres.

The sign may be displayed until October 15, after which it will be removed by an inspector.

A stolen or damaged sign will be replaced once.


D0432_VPC Affiches Sécurité_Famille frang_web

D0432_VPC Affiches Sécurité_Escargot frang_web2

D0432_VPC Affiches Sécurité_40kmh frang_web2