Inspection – Public Security

Public Security inspectors ensure safety and security throughout Pointe-Claire and enforce City by-laws.

399 Saint-Jean Boulevard
Pointe-Claire, Quebec  H9R 3J2
514-630-1234 (24 hours)
See map


Hours

Monday to Friday, from 8 a.m. to 4 p.m.

 

Inspectors’ role

The inspectors’ responsabilities are as follows.

  • Assist residents and authorities as needed.
  • Help to establish emergency measures when natural disasters or major incidents occur.
  • Assist the staff of the Service de police de la Ville de Montréal (SPVM) and the Service de sécurité incendie de Montréal (SIM).
  • Ensure security during events held in Pointe-Claire (special, cultural, recreational, sports-related, etc.).
  • Ensure compliance with City by-laws.
  • Assist and advise residents regarding arboriculture and certificates related to zoning by-laws.
  • Inform residents about the presence of wild and potentially harmful animals.
  • Cooperate with shelters to provide animal control throughout Pointe-Claire and follow up with animal owners.

West Island Communication Centre

Serving the cities of Baie-d’Urfé, Dorval, Kirkland, Pointe-Claire, Montreal West, and Senneville and the borough of Roxboro-Pierrefonds, the West Island Communication Centre receives and handles citizens’ calls regarding public security and public works. The Centre operates 24 hours a day, serves over 100,000 citizens, and receives nearly 45,000 calls every year. It is also responsible for coordinating communication with neighbouring cities and other actors.


Types of call

  • Complaints related to municipal by-laws
  • Municipal inspections
  • Public works
  • Animal control
  • Volunteer rescue unit
  • Calls for Montreal’s NOVA volunteer nurses
  • Requests for general information from other departments of the cities served.

To contact the West Island Communication Centre, dial 514-630-1234 at any time.

For emergencies, dial 911.

 

Traffic Committee

The Traffic Committee reviews requests from citizens and makes recommendations to City council.

Complaints and request forms related to traffic and road signs should be completed and submitted in writing or by email to the following address:

Inspection – Public Security
City of Pointe-Claire
399 Saint-Jean Boulevard
Pointe-Claire QC H9R 3J2
circulation@pointe-claire.ca

Traffic and road sign complaints and requests form

 

Helpful advice

Keeping an eye on your home

When you leave home to go on holiday, or for any other reason, it’s a good idea to ask a trusted neighbour to keep on eye on your home.

A neighbour, friend or relative can also help you by looking after the upkeep of your home while you are away. As a citizen, you have an obligation to comply with City by-laws, including those regarding the length of your grass or snow piled up on your property. If your neighbour notices any suspicious or unusual activity while you are away, he or she can alert emergency services by calling 9-1-1.


Protecting your vehicle

  • Always lock your vehicle.
  • Never leave your keys inside a vehicle.
  • Put valuables in the trunk rather than on the seat or where people can see them.
  • Consider the possibility of having your vehicle marked.

 

Permits and special events

For a list of permits issued by Inspection – Public Security, go to Permit Applications.

Emergency services

Road safety campaign

Slower is safer!

Become a public safety advocate by displaying a sign in front of your home!

To get the sign:

  • a) Fill out the form and bring it to Public Security (399 Saint-Jean Boulevard).
  • b) Contact Public Security and give your name, address and choice of sign.
  • An inspector will go to your address to install the sign and its frame, provided by the City, on the municipal right-of-way. One sign will be authorized every 100 metres.

The sign may be displayed until October 15, after which it will be removed by an inspector.

A stolen or damaged sign will be replaced once.

 

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Information

514-630-1234, secpub@pointe-claire.ca

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