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New morning assignment process: The Public Works Department recognized at the Mérite Ovation municipale awards

The mayor of the City of Pointe-Claire, John Belvedere, and the members of City Council are proud to announce that the Public Works Department won the Union des municipalités du Québec (UMQ) Mérite Ovation municipale award in the “Municipal Administration” category, during their virtual conference held on May 13. Public Works garnered the award for its new morning assignment process for staff.

“Congratulations to our Public Works team for this great achievement. Under the leadership of Erik Rolland, Director of Public Works, all staff were involved in this major transformation that led to improved team performance and service delivery, to the benefit of our entire community. This new continuous improvement process has enhanced the City of Pointe-Claire’s profile across Québec,” said Mayor John Belvedere.

The Public Works Department reviewed, simplified and automated a complex process and generated a productivity gain of 2,500 hours per year, improving the performance of 120 employees. The new process has also led to the creation of exportable software for real-time operations management.

In three years, the mechanical shop has been optimized, management tools have been revised and paper has been eliminated. A shared database on the 165-vehicle fleet and a dashboard on snow removal progress have been developed, leading to the creation of new software coupled with a new morning assignment strategy for the 90 blue-collar workers.

All the staff were involved—the director, coordinators, supervisors and blue-collar workers—to identify issues, resolve them and meet challenges. The automation of a first process and training results for a first manager sparked everyone’s interest, inspiring them to become more involved in improving procedures and modernizing Public Works.

The Mérite Ovation municipale awards are given every year to municipalities in Québec that have distinguished themselves by a project, a program or achievements that improve services to the community. Congratulations to the cities of Laval, Saint-Jérôme and Montréal, who were also nominated in the “Municipal Administration” category.

Congratulations to the Public Works Department for this great achievement!


Information: 514-630-1200, communications@pointe-claire.ca