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The City’s Automated Alert System allows you to receive important information based on your interests and preferences, as well as alerts during emergency situations.
If you experience difficulties or would like assistance creating your Citizen eSpace account, visit us on October 6, from 1 p.m. to 4:30 p.m., at the Pointe-Claire Public Library – Main Branch (100 Douglas-Shand Avenue).
You can register for the Alert System and manage your preferences through Pointe-Claire’s Citizen eSpace.
Learn more about Citizen eSpace
By creating an account in Citizen eSpace, you can choose the topics for which you would like to receive communications from the City.
You can update your preferences at any time from your account.
If you were registered with the City’s previous alert system, you will continue to receive emergency alerts only.
To customize the communications you receive and access the other features available, you must create a new account in Citizen eSpace.
Learn more about Citizen eSpace
Your registration with the previous alert system does not allow you to select other alert categories or access the services available through Citizen eSpace.
If you would like to register for the Automated Alert System but do not have an email address, contact the City at 514-630-1200. We can assist you with the registration process.
From your Citizen eSpace account, you can choose the topics for which you would like to receive communications and update your preferences as needed.
Receive information about urgent situations that may affect the community, such as heat waves, flooding, major power outages, severe winds and thunderstorms, exceptional storms, boil-water advisories, or any other urgent situation.
Receive notifications about collection delays, reminders about upcoming collections during the month, special collections and schedule changes.
Receive information about water main breaks, boil-water advisories, water shutoffs, water discolouration, sewer cleaning, fire hydrant cleaning and water meter readings.
Roadwork, parks and public spaces
Stay informed about work and interventions that may affect your travel or surroundings, including roadwork and traffic disruptions, construction sites and signage, work in parks, tree and horticultural work, work at the boat launch, lighting work and stormwater management interventions.
Receive communications about the Parking Information System, including its activation and end of season, as well as daily authorization or prohibition of street parking.
Receive practical information about municipal services, hours and closures, holidays, unexpected service interruptions, reminders about tax payments, extensions and Council meeting schedules.
Stay informed about registration periods, program launches, major events, and event changes or cancellations.
Receive news published by the City on its website, press releases, new initiatives, public consultations and organizational updates.
Receive information about navigation conditions through the flag system, which indicates whether conditions are favourable or unfavourable for going out on the water.
Depending on the preferences selected in your Citizen eSpace account, communications may be sent through different channels, including email, text message, telephone call or, eventually, a notification on your smartphone.
Make sure your contact information is up to date so you can receive communications through the channels you have selected.
Note: The mobile version of Citizen Space will soon be available as an app for your smartphone. Once available, the app will offer an additional way to access Citizen eSpace and receive notifications.
To learn more about creating an account and the other services available, visit the Citizen eSpace page.
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