Serving the cities of Baie-d’Urfé, Dorval, Kirkland, Pointe-Claire, Montréal West, Senneville and Sainte-Anne de Bellevue, the West Island Communication Centre receives and handles citizens’ calls regarding public security and public works. The Centre operates 24 hours a day, serves over 100,000 citizens, and receives nearly 45,000 calls every year. It is also responsible for coordinating communication with neighbouring cities and other actors.

Types of call

Complaints related to municipal by-laws
Municipal inspections
Public works
Animal control
Volunteer rescue unit
Calls for Montréal’s NOVA volunteer nurses
Requests for general information from other departments of the cities served.

To contact the West Island Communication Centre, dial 514-630-1234 at any time.

For emergencies, dial 911.

Helpful advice

Keeping an eye on your home

When you leave home to go on holiday, or for any other reason, it’s a good idea to ask a trusted neighbour to keep on eye on your home.

A neighbour, friend or relative can also help you by looking after the upkeep of your home while you are away. As a citizen, you have an obligation to comply with City by-laws, including those regarding the length of your grass or snow piled up on your property. If your neighbour notices any suspicious or unusual activity while you are away, he or she can alert emergency services by calling 9-1-1.

Protecting your vehicle

Always lock your vehicle.
Never leave your keys inside a vehicle.
Put valuables in the trunk rather than on the seat or where people can see them.
Consider the possibility of having your vehicle marked.