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If you experience difficulties or would like assistance creating your Citizen eSpace account, visit us on October 6, from 1 p.m. to 4:30 p.m., at the Pointe-Claire Public Library – Main Branch (100 Douglas-Shand Avenue).
Citizen eSpace
Would you like to create your Citizen eSpace account or learn more about the services available? Discover its key features, as well as useful information to help you register and get started.
Pointe-Claire’s Citizen eSpace gives you access to several municipal services and personalized information, all in one place.
Available online since October 1, the Citizen eSpace allows you to receive City notices and alerts based on your preferences, access certain information related to your address, submit certain permit applications and report issues to the City.
You can already access the Citizen eSpace through your smartphone’s web browser. A mobile app will also be available soon.
Create your account
To personalize your Citizen eSpace and access the services available, you must create an account.
Don't have an email address?
If you would like to create a Citizen eSpace account but do not have an email address or access to the internet, contact the City at 514-630-1200. We can assist you with the process.
Were you registered with the City's previous alert system?
If you were registered with the previous system, you will continue to receive alerts related to emergency measures. However, under Quebec's privacy legislation (Law 25), your current registration does not allow us to send you other types of notices.
To receive the municipal communications of your choice, you will therefore need to create a new account in the Citizen eSpace.
Why create an account?
Creating an account on the Citizen eSpace makes it easier to access certain City services and receive information that matches your needs and preferences.
Receive the notices and alerts that matter to you
In addition to receiving messages related to emergency measures, you can receive notices about topics such as collection schedules, water and water infrastructure, and road work.
You can manage your preferences from your account.
Learn more about the automated alert system
Access personalized information
Add your address to your account to access certain information relevant to you, including reminders about your collection schedules.
Submit certain permit applications online
The Citizen eSpace allows you to submit certain permit applications online, including applications for residential renovation or landscaping projects.
Report an issue to the City
Have you noticed a problem in a public space? Is a streetlight not working, are public garbage bins overflowing, or have you spotted a pothole? Let us know!
A platform that will continue to evolve
The Citizen eSpace will continue to evolve to make it easier to access the City's online services.
New features may be added over time. Check this page for information about the services currently available.
Access the Citizen eSpace wherever you are
Starting October 1, you can access the Citizen eSpace through a web browser.
The mobile app for smartphones will be available soon. It will offer another way to access the Citizen eSpace and its services.
