City of Pointe-Claire – Automated Alerts System

Why sign up for the alert service?

By registering, you will receive:

Emergency Alerts

Emergency alerts include extreme weather conditions, evacuation orders, power outages, and more.

General Notices

General notices include boil water advisories, road closures, planned work, changes to collection schedules, discolored water, water meter readings, and other important information for you.

How does it work?

When a notice needs to be issued, the system sends alerts via voice call, text message, email, and through the mobile app, based on the options you selected.

Phone Call: If you don’t answer right away, the system will leave a voicemail (if your voicemail is active) or will try calling you again up to three times within 15 minutes of the first attempt.

How to register?

1. Create your account on the platform.
2. Choose your preferred contact methods: phone (call or text), or email. You can choose more than one method to make sure you receive messages at the right time.
3. Download the CodeRED Mobile Alert app to receive alerts while on the go, based on your location.

 Sign Up

Update or Delete Your Account from the Platform

Are you receiving alerts without having registered? Still getting alerts even though you’ve moved and want to unsubscribe?

If you're receiving alerts, it means you registered at some point to receive them. It's your responsibility to update your information or delete your account, for example, if you’ve moved.

To update your information:

1. Visit the Automated Alert System platform.
2. Log in with your credentials.
3. Add or remove phone numbers and email addresses.
4. Save your changes.

To delete your account:

1. Go to the Automated Alert System page.
2. Scroll down and select “Unsubscribe”.

Please note that the automated alert system uses listed residential phone numbers in Pointe-Claire, as well as any contact information you provided when registering online. The residential phone list is updated annually.

Need help with your account?

We can help. Call 514-630-1200 for assistance.