Inspectors and Public Security
The Inspection – Public Security counter is open at all times (24/7). One person at a time will be allowed to enter for services. Waiting times are to be expected given that the teams on site will be reduced.
Citizens are asked to call (514-630-1234) whenever possible.
399 Saint-Jean Boulevard
Pointe-Claire, Québec H9R 3J2
514-630-1234 (24 hours)
The inspectors’ responsabilities are as follows.
- Assist residents and authorities as needed.
- Help to establish emergency measures when natural disasters or major incidents occur.
- Assist the staff of the Service de police de la Ville de Montréal (SPVM) and the Service de sécurité incendie de Montréal (SIM).
- Ensure security during events held in Pointe-Claire (special, cultural, recreational, sports-related, etc.).
- Ensure compliance with City by-laws.
- Assist and advise residents regarding arboriculture and certificates related to zoning by-laws.
- Inform residents about the presence of wild and potentially harmful animals.
- Cooperate with shelters to provide animal control throughout Pointe-Claire and follow up with animal owners.
Serving the cities of Baie-d’Urfé, Dorval, Kirkland, Pointe-Claire, Montréal West, and Senneville and the borough of Roxboro-Pierrefonds, the West Island Communication Centre receives and handles citizens’ calls regarding public security and public works. The Centre operates 24 hours a day, serves over 100,000 citizens, and receives nearly 45,000 calls every year. It is also responsible for coordinating communication with neighbouring cities and other actors.
Types of call
- Complaints related to municipal by-laws
- Municipal inspections
- Public works
- Animal control
- Volunteer rescue unit
- Calls for Montréal’s NOVA volunteer nurses
- Requests for general information from other departments of the cities served.
To contact the West Island Communication Centre, dial 514-630-1234 at any time.
For emergencies, dial 911.
Keeping an eye on your home
When you leave home to go on holiday, or for any other reason, it’s a good idea to ask a trusted neighbour to keep on eye on your home.
A neighbour, friend or relative can also help you by looking after the upkeep of your home while you are away. As a citizen, you have an obligation to comply with City by-laws, including those regarding the length of your grass or snow piled up on your property. If your neighbour notices any suspicious or unusual activity while you are away, he or she can alert emergency services by calling 9-1-1.
Protecting your vehicle
- Always lock your vehicle.
- Never leave your keys inside a vehicle.
- Put valuables in the trunk rather than on the seat or where people can see them.
- Consider the possibility of having your vehicle marked.
- Police (local station 5 of the SPVM): 911 for emergencies
- Fire safety: 911 for emergencies
- Urgence Santé: 911 for health emergencies
- Volunteer Rescue Unit: 514-630-1234
- Public Works: 514-630-1230
- Info-Santé: 811
- Centre antipoison du Québec: 1-800-463-5060 for poison control
- Suicide: 1-866-277-3553, 1-866-APPELLE for emergencies
- SOS Kids Help Phone: 1-800-668-6868
- Tel-jeunes: 1-800-263-2266
- Hydro-Québec: 1-800-790-2424
- Coast Guard: 1-800-463-4393