Coronavirus (COVID-19)

Updated: April 5, 8:02 p.m.

The City of Pointe-Claire is closely monitoring the situation in order to limit the possibility of spreading the coronavirus (COVID-19), in collaboration with government and public health authorities.

Call centre

To speak to someone, get answers to your questions and find out about external resources from Monday to Friday.

9 a.m. to 4 p.m .: 514-630-1314, infoC19@pointe-claire.ca

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Mayor's messages

News and press releases

Closings, postponements, restricted services and cancellations

Information regarding the closings, postponements, restricted services and cancellations of the City.

Closure of municipal buildings

Since Friday, March 13, 2020:

  • Aquatic Centre
  • Bob-Birnie Arena
  • Library – Central and Valois

Since Saturday, March 14, 2020:

  • Stewart Hall Cultural Centre
  • Noël-Legault Community Centre
  • Recreation building
  • Nautical activities building
  • All park chalets (including the Senior Centre at the Arthur-Séguin Chalet)

Since Thursday, March 19, 2020:

City Hall and Inspection – Public Security office: Reduced services and restricted access. City Hall will only be accessible through the front entrance on Saint-Jean Boulevard.

The service counter at this entrance will receive deliveries of material and documents. The staff there will answer questions, without providing any direct service.

Since Friday, March 20:

Only essential municipal services are maintained. These mainly include public security and road services, emergency work on sewers and the water supply system, building maintenance, as well as communications and administrative services

Closing of play structures, outdoor training facilities and sports fields

To limit gatherings, maintain social distancing and avoid the possibility of spreading the virus through public facilities, play structures and outdoor training facilities, sports fields and dog parcs are closed.

Activities and events

All events are canceled, no matter the amount of participants.

Tax bill and invoices

The payment deadline for the second instalment of the annual tax bill has been extended from June 1, 2020 to July 2, 2020.
All postdated cheques issued for the second instalment of the annual tax bill will be deposited on July 2, 2020.
For pre-authorized payments made in two instalments, the June 1 payment will be withdrawn on July 2, 2020.
Pre-authorized monthly payment dates will be kept as is; however, a credit equivalent to 30 days has been placed in the file for the month of June 2020.
Payment of all other invoices with a due date between March 25, 2020 and July 1, 2020 will be postponed to July 2, 2020.

Public meetings, consultations and registry fillings

The regular Council meeting on April 7, 2020, will be held privately and citizens will be able to view it live online. The webcast will be accessible 15 minutes before the start of the meeting. A recording will also be available for later viewing the next day at the same link.

Question period
Citizens can submit their questions by filling out the online form before noon on the day of the meeting.

Registry fillings and public consultations
All registry filings, public consultations and demolition committee meetings are postponed until further notice.

Overnight street parking ban lifted

The parking ban in effect until April 15 has been lifted, with the exception of snow storm periods. These will be announced on the City’s website and electronic billboards.

Parking permits – Zone 50

Issuing of zone 50 parking permits is on hold for the time being. Anyone can park in zone 50, no fines will be issued until further notice.

MULTI Card – expiry date postponed

All MULTI cards whose expiry date is between January 1 and June 29, 2020, are valid until June 30, 2020. After this date, holders must go to the Aquatic Centre, Central Library or City Hall to have it renewed.

Those whose card expired before January 1 and who want to renew it can write to recreation@pointe-claire.ca. Their MULTI Card number will be valid for two years.

To obtain a MULTI card for the first time, write to recreation@pointe-claire.ca, providing the following documents. You will be assigned a MULTI Card number. It will be valid until June 30.

To renew or obtain a MULTI Card, you must provide the following documents:

  • Proof of residence
  • Proof of identity
  • Last name, first name
  • Full address
  • Telephone number
  • Date of birth

For a child: proof of relationship between the adult and the child (report card or hospital card)

Memberships, loans and returns to the Library

Memberships – expiry date postponed
All library memberships expiring between February 28 and May 30, 2020, are valid until May 31, 2020. Book chutes are closed.

Book loans and returns
All loans can be returned free of charge to the library once it reopens. Documents can be renewed online where applicable. You can borrow digital books, magazines, newspapers, movies and music online. You also have access to learning tools for adults and children. Go to the portal for all the details.

Consult the Pointe-Claire Library`s portal to access a multitude of documents and online ressources for children and adults.

 

Maintained services

Information regarding maintained serivces of the City.

Collections

Waste collection (organic waste, recyclables, household waste)

Next collections maintained:

Bulky items: April 1

Ecocentre: April 4 – No mulch or compost will be distributed

Online services

Permit applications

The following permit or certificate applications can be submitted online, allowing you to complete the form, send the required documents and, in some cases, make the payment directly.

  • Extension
  • New construction
  • Fence
  • Mechanical device
  • Pool or hot tub
  • Interior and exterior renovations
  • Replacement or repair of services on your property
  • Propane tank
  • Earthwork (levelling)
  • Driveway or landscaping
  • Fixed-cost permits and certificates are payable online and identified as such. All required documents to be attached to the application must be scanned; a photo of the document will not be accepted.

Information: Planning Department
514-630-1206, urbanisme@pointe-claire.ca

  • Tree felling (no charge)
  • Ash tree felling grant

Information: Public Works Department
514-630-1230, tp@pointe-claire.ca

Requests

You can submit a request to report a non-emergency situation with your smartphone in just a few clicks:

  1. Download the Voilà! Signalement free mobile app on the App Store (iOS) or on Google Play (Android) and create your profile.
  2. Click on Nouvelle demande (New Request) and select “Pointe-Claire.” You can also attach a photo of the situation you want to report.
  3. Select the nature of your request from among the choices available:
  • A pothole
  • a defective street lamp
  • A recycling or organic waste bin to repair or replace
  • And much more
  1. Specify the location of the situation you want to report and send your request.

Having a document sworn

Go to www.justice.gouv.qc.ca and consult the register to find a commissioner for oaths.

Contact us

Citizens are asked to use the City’s website wherever possible to obtain services, apply for a permit, complete requests or report a situation through the Voilà! Signalement app.

Contact us

General number 514-630-1200 communications@pointe-claire.ca
Inspection – Public Security 514-630-1234 secpub@pointe-claire.ca
Taxation 514-630-1300, ext. 1829 taxes@pointe-claire.ca
Public Works 514-630-1230 tp@pointe-claire.ca
Planning 514-630-1206 urbanisme@pointe-claire.ca
Engineering 514-630-1208 ingenierie@pointe-claire.ca
Legal Affairs and City Clerk’s Office 514-630-1228 greffe@pointe-claire.ca

Information

Activity registration

Information concerning the City’s activity registration

Day camps

Given the current exceptional circumstances, the City of Pointe-Claire has put in place the following procedure to register for day camps:
  • The City will not take any payment at the time of registration for day camps.
  • The progression of the coronavirus pandemic will determine whether the activities will be maintained during the summer season.
  • Families will receive an invoice for the activities reserved for their child(ren) only once the activity is confirmed. They must pay it no later than 10 days before it begins.
  • It is important to complete the symbolic transaction of $0 to confirm each registration.

DAY CAMP REGISTRATION

Residents: Starting Wednesday, April 1, at 7 p.m.
Registration assistance: April 1, from 7 to 9 p.m.

Non-residents: Starting Wednesday, April 14, at 9 a.m.
Information:

  • Sports and recreational camps: 514 630-1214
  • Cultural camps: 514 630-1220
  • Paddling camps: 514 630-1256

Registration will continue as long as space is available.

Reminder: You must complete the transaction of $0 to confirm your child’s registration.

Canoe Kayak

Please note: New registration dates 

Residents: Starting Wednesday, April 8, at 9 a.m.
Non-residents: Starting Wednesday, April 15, at 9 a.m.

Nautical Activities

Canoe-kayak, open paddle, boat rental

Residents: Starting Wednesday, May 6, at 9 a.m.
Non-residents: Starting Wednesday, May 13, at 9 a.m

Screening clinic

Information regarding the West Island screening clinic.

Screening clinic

Here are the instructions for obtaining an appointment at a screening clinic:

You must call 1-877-644-4545 to obtain an appointment at the COVID-19 screening clinic if you are experiencing symptoms of COVID-19 such as cough, fever, and difficulty breathing.

IUHSSC Info-Coronavirus Line 514-630-2123: for any question regarding your situation or your health and to obtain an appointment at a screening clinic if you have symptoms of COVID-19. It is also possible to fill out an online questionnaire at covid19.quebec.ca. A person will then contact you and guide you to the appropriate services (professional services or appointment for screening).

For information regarding COVID-19: 8-1-1

Québec Government

Information from the Québec Government.

Self-care guide

The Québec government has also launched a COVID-19 self-care guide to help each individual make the best possible decisions regarding their own health and that of their families during the coronavirus COVID-19 pandemic. It sets out the best ways to protect and care for ourselves and family members, as well as information about when and where to consult a doctor, if required.

Preventive measures

Recommended protective measures:

  • Wash your hands often with soap under warm running water for at least 20 seconds.
  • Use an alcohol-based hand rub if soap and water are not available.
  • When you cough or sneeze, cover your mouth and nose with your arm to reduce the spread of germs. If you use a tissue, throw it away as soon as possible and wash your hands afterwards.
  • Avoid visiting people in hospitals or long-term care centres within 14 days of returning from a foreign country or if you are sick.
  • Avoid direct contact for greetings, such as handshakes and hugs.

Gatherings and social distancing

Any form of indoor and outdoor gathering is to be avoided. The Public Health directive is to maintain a distance of two meters between us at all times.

Governmental programs

Economic support for Québec businesses

Through the Programme d’action concertée temporaire pour les entreprises (temporary concerted action program for businesses—PACTE), eligible companies, including cooperatives, non-profit organizations (NPOs) and social economy enterprises carrying out commercial activities, can receive financial support for problems involving either the supply of raw materials or products (goods or services), or an inability or a substantially decreased ability to deliver goods, products or services.

This financial assistance is designed to shore up their working capital so that they can continue their activities.

Apart from a few exceptions, businesses in all industries are eligible. The financial assistance, in the amount of at least $50,000, is granted in the form of a loan guarantee, but may also be in the form of a loan.

The main terms and the procedure for obtaining assistance are available on the Investissement Québec website.

Eligible businesses interested in obtaining more information or benefitting from this assistance can call 1-844-474-6367 or their regional office, indicated on the website.

COVID-19 Legal Aid Clinic

The Ministère de la Justice du Québec is offering a toll-free legal advice hotline for citizens with questions about their rights and obligations during the current pandemic.

To reach the COVID-19 legal aid clinic:

  • 1-866-699-9729 (toll free)
  • 514-789-2755 (Montréal)

Monday to Friday, from 8:30 a.m. to 4:30 p.m., up to 200 lawyers across Québec can be reached by phone to quickly respond to the public’s legal concerns regarding the application and effects of emergency measures ordered by the Québec government to reduce the spread of COVID-19.

Bussinesses

The government directive in effect from March 23 midnight until May 1, all shopping malls must close with the exception of grocery stores, pharmacies and SAQ outlets. Stores with direct access to the outdoors can remain open. This directive also applies to restaurant dining rooms, which must be closed. Only take-out and meal- delivery services can be maintained. Restaurant owners are encouraged to provide these services. Given the impossibility of keeping social distancing in hairdressing and beauty salons, these establishments must also close for the same period, as of midnight.

A mandatory suspension of all business and commercial activities is ordered until April 13. Only essential services will be maintained. These include grocery stores, pharmacies, emergency services (health, police, fire), telephone, Internet and information services, and the logistics of food supply chains, essential goods and medical equipment manufacturing. For restaurants, takeout orders, deliveries and car services are still permitted.

Mandatory quarantine

The federal government is now imposing a mandatory 14 day quarantine on all Canadians returning from abroad. Violators face fines and imprisonment.

 

Volunteers needed

The government is calling on the solidarity of Quebecers in these exceptional times. All those who do not have symptoms, who do not have young children, who are under 70 and who are not working are invited to volunteer, while following the preventive measures to prevent the spread.

There is an immense need for food banks as well as mental health aid organizations, or those who work with the disabled, the elderly and the homeless.

A web portal, jebenevole.ca, is now available for organizations that lack volunteers to register and for those who want and can volunteer to provide their names.

Héma-Québec – Blood drive by appointment

The City of Pointe-Claire would like to thank all those who responded Héma-Québec’s invitation to attend a blood drive this Saturday, April 4, at the Bob-Birnie arena.

Thanks to a strong surge of solidarity, the 100 appointments planned for this day have already been filled.

A big thank you to everyone involved in this operation: donors, volunteers and employees.

To see the list of dates and locations still available: hema-quebec.qc.ca.

 

Seniors

To protect the health of those aged 70 and over and limit the risks of spreading the coronavirus (COVID-19), the government is asking seniors not to leave the house unless it is absolutely necessary: avoid get-togethers in shopping malls and restaurants, don’t organize group dinners, stay at home as much as possible.

The elderly represent the category of people most at risk of contracting the virus and for whom the consequences can be more serious. It is therefore important that they follow the Public Health order to stay home. If you can’t get help from a friend or family member to shop for groceries or pharmacy products, don’t hesitate to order them by phone or online and have them delivered.

Aid for Seniors – Daily calls

As soon as elderly people aged 70 and over were asked to stay home, a daily telephone call service was set up for Pointe-Claire seniors who receive home maintenance services as part of the Aid for Seniors program, in an effort to reduce isolation.

Seniors’ residences

The government is asking all seniors living in residences not to go out, except under supervision. This new measure aims to prevent the virus from entering seniors’ residences. Those aged 70 and over are most at risk.

Disinfectant wipes

Disinfectant wipes should be thrown in the trash and not the toilet to prevent pipe blockages.

More information