Coronavirus COVID-19

Updated: March 1, 9:26 a.m.

The City of Pointe-Claire is closely monitoring the situation in order to limit the possibility of spreading the coronavirus (COVID-19), in collaboration with government and public health authorities.

Vaccination

Vaccination against COVID-19 will be carried out by West Island IUHSSC.

Anyone who would like to be vaccinated can be, free of charge, based on priority groups and the availability of vaccine doses.

For people aged 75 and over

Mandatory appointment booking: quebec.ca/covidvaccine or by phone at 1-877-644-4545.

The appointment for the second dose will be made at the appointment for the first dose.

For all questions about vaccination, please call the IUHSSC Info-Coronavirus line at 514-630-2123.

quebec.ca/covidvaccine

City of Pointe-Claire

Information concerning the city of Pointe-Claire

Mayor's messages

News and press releases

Call centre

To speak to someone, get answers to your questions and find out about external resources from Monday to Friday.

From Monday to Friday from 8:30 a.m. to 4:30 p.m.: 514-630-1314, infoC19@pointe-claire.ca

 

Recycling of disposable safety equipement

Bins are available for residents to recycle disposable masks, earplugs and protective eyewear can be dropped off in the bins identified for this purpose at City Hall, the Aquatic Centre and Bob-Birnie Arena.

The materials are recovered by a North American company that transforms them into raw materials that are then used to make new products.

Disinfectant wipes

Disinfectant wipes should be thrown in the trash and not the toilet to prevent pipe blockages.

Terra-Cotta Natural Park

In response to the pandemic and in compliance with government directives, signage will be posted at the park’s entrances and at different spots in the park to remind citizens of the preventive measures. Public health experts remind us that wearing a mask is strongly recommended in public places where two-metre distancing cannot be practised.

Closings, postponements, restricted services and cancellations

Information regarding the closings, postponements, restricted services and cancellations of the City.

Closure of municipal buildings

Municipal buildings that are closed:

  • Nautical activities building
  • All park chalets (including the Senior Centre at the Arthur-Séguin Chalet)

City Hall service counters

City Hall service counters remain open from Monday to Friday, 8:30 a.m. to 4:30 p.m., except for the planning and tax counters, which will be closed from 12 to 1 p.m. It is also possible to meet with a planning technician at lunchtime by appointment (514-630-1206, urbanisme@pointe-claire.ca). The multiservice counter will be closed on Thursday evenings.

2021 municipal tax bill

he due date for the first payment of the municipal taxes, scheduled for February 8, 2021, has been extended to May 26, 2021. The due date for the second payment, scheduled for June 7, has been extended to August 26, 2021. This measure is intended to give residential, commercial and industrial owners a break under the circumstances of the pandemic.

Cheques already sent for tax payment will only be deposited on the dates of the new deadlines. Owners who would prefer to have their cheque deposited on the date indicated on the cheque must make a request by e-mail at taxes@pointe-claire.ca or by telephone at 514-630-1300, ext. 1829. No refunds will be issued for payments that have already been made.

Owners who have signed up for monthly pre-authorized payments will have their first withdrawal made on February 8, as scheduled. Withdrawals will continue to be made on the 8th of every month until January 8, 2022 (or until the balance is paid in full). Due to the deferral, no interest or penalties will be charged on the withdrawals until the first due date.

Culture, sport and leisure activities and programming

Bob-Birnie arena

The arena will be offering public skating periods. The activity can be practised individually, in groups of two or as a family bubble made up of people living at the same address. Participants are asked to maintain the required two-metre distance away from those who are not part of their family bubble at all times. The changing rooms will remain closed. Benches and chairs will be available to put on and take off skates.

It is mandatory to register in advance on the LUDIK platform. Time slots will be available as of February 24.

For information: Bob-Birnie arena: 514-630-1211, arenabobbirnie@pointe-claire.ca

Aquatic Centre

Recreational and lap swimming activities will be offered at the aquatic centre for individuals, groups of two or family bubbles.

The changing rooms will be open for getting changed after the activity. Swimmers are asked to put on their swimsuits before arriving at the pool. Boots, coats and clothing must be kept poolside. It is recommended to bring a bag to store and transport belongings.

It is mandatory to register in advance on the LUDIK platform. Time slots will be available as of February 24.

For information: aquatic centre: 514-630-1202, aquatique@pointe-claire.ca

Outdoor activities

Starting February 26, up to eight people from eight different households can enjoy outdoor activities together. Distancing measures must continue to be strictly applied between people not residing at the same address.

Stewart Hall Cultural Centre

The art gallery, Kids’ Corner, boutique and Art Rental and Sales Service at the Stewart Hall Cultural Centre will welcome visitors:

Opening hours Daily from 1 to 4:30 p.m.
Activities Exhibition visits by telephone reservation: 514- 630-122024 hours in advance

30-minute duration
Art Gallery 2021 Art Rental Collection – February 8 to 21Through the Forest – starting February 27
Kids’ Corner At home for the winter
Susan Strater – February 8 to March 8
Boutique and Art Rental and Sales Service Rental and sales service – open access

Central Library and Valois Branch

The Central Library and Valois Branch will be open to the public for document consultation, borrowing and returns. Tables and computers will be available for reading, research and studying, either individually or with family members living at the same address, for a maximum of 3 hours. No activities will be organized on site. Contactless loans are suspended.

Opening hours

Central Library

Monday to Friday, 10 a.m. to 7 p.m.

Saturday, 9 a.m. to 5 p.m.

Sunday, 1 to 5 p.m.

514-630-1218

 Valois Branch

Monday, Wednesday, Friday, 1 to 7 p.m.

Saturday, 1 to 5 p.m.

 

514-630-1219

Registration for virtual activities

For programming details, see the online leisure guide.

Active at home

A wide range of activities are available online to encourage adults and children to be active, read and discover art.

Public meetings

Due to the government’s announcement that the Greater Montréal area (Communauté métropolitaine de Montréal – CMM) will be upgraded to Level 4 – Maximum Alert, public meetings will be held without an audience and will be broadcast live and recorded: http://www.webtv.coop/group/view?key=f44a4b4294cc155ff8ca33b37dfefee7

Online services

Exceptionally this year, due to the growing number of calls requesting branch collection, Public Works teams will regularly drive through the City to pick them up. Therefore, it is not necessary to contact Public Works to provide your address for branch collection.

Permit applications

The following permit or certificate applications can be submitted online, allowing you to complete the form, send the required documents and, in some cases, make the payment directly.

  • Extension
  • New construction
  • Fence
  • Mechanical device
  • Pool or hot tub
  • Interior and exterior renovations
  • Replacement or repair of services on your property
  • Propane tank
  • Earthwork (levelling)
  • Driveway or landscaping
  • Fixed-cost permits and certificates are payable online and identified as such. All required documents to be attached to the application must be scanned; a photo of the document will not be accepted.

Information: Planning Department
514-630-1206, urbanisme@pointe-claire.ca

  • Tree felling (no charge)
  • Ash tree felling grant

Information: Public Works Department
514-630-1230, tp@pointe-claire.ca

Requests

You can submit a request to report a non-emergency situation with your smartphone in just a few clicks:

  1. Download the Voilà! Signalement free mobile app on the App Store (iOS) or on Google Play (Android) and create your profile.
  2. Click on Nouvelle demande (New Request) and select “Pointe-Claire.” You can also attach a photo of the situation you want to report.
  3. Select the nature of your request from among the choices available:
  • A pothole
  • a defective street lamp
  • A recycling or organic waste bin to repair or replace
  • And much more
  1. Specify the location of the situation you want to report and send your request.

Snow Info

Exceptionally this winter, due to the pandemic, the City of Pointe-Claire will authorize street parking from midnight to 7 a.m. when no snow removal operations are in progress. To find out whether or not parking is permitted, call the Snow Info line at 514-630-1205 or visit the Snow Info Web page every day after 5 p.m.

Parking permits – Zone 50

The entry into force of zone 50 street parking is postponed due to the COVID-19 pandemic.

Residents who have obtained a permit must keep it until the zone is re-established. The permits will be valid for two years from this new date. The issuing of new permits is suspended until further notice and street signs will be removed until the zone is re-established.

MULTI Card – expiry date postponed

All MULTI cards that expired on or after January 1, 2020, will therefore be valid until April 30, 2021. Those whose card has expired and want to renew them can go to City Hall. Response delays are to be expected due to reduced staff on site.

To renew or obtain a MULTI Card, you must provide the following documents:

  • Proof of residence
  • Proof of identity
  • Last name, first name
  • Full address
  • Telephone number
  • Date of birth

For a child: proof of relationship between the adult and the child (report card or hospital card)

Garage sales

Garage sales are cancelled until further notice.

Screening clinic

Information regarding the West Island screening clinic.

IUHSSC Info-Coronavirus Line 514-630-2123: for any question regarding your situation or your health and to obtain an appointment at a screening clinic if you have symptoms of COVID-19. The Info-Coronavirus line is available from 10 a.m. to 6 p.m., seven days a week. It is also possible to fill out an online questionnaire at covid19.quebec.ca. A person will then contact you and guide you to the appropriate services (professional services or appointment for screening).

For information regarding COVID-19: 8-1-1

Walk-in testing clinic - Kirkland

Free Walk-in Testing

Location 3212 Jean-Yves St., Kirkland, H9J 2R6
Dates Everyday
Time 8 a.m. to 8 p.m.

Important :
Bring your health insurance card and driver’s license, if available.

For more information:
ciusss-ouestmtl.gouv.qc.ca/COVID19screening

Walk-in testing clinic - Verdun

Free Walk-in Testing

Location 6875 LaSalle, Boulevard Verdun H4H 1R3 (Douglas Mental Health University Institute)
Dates Monday to Friday
Time 8 a.m. to 4 p.m.

Important :
Bring your health insurance card and driver’s license, if available.

For more information:
ciusss-ouestmtl.gouv.qc.ca/COVID19screening

Walk-in testing clinic - Lachine

Free Walk-in Testing

Location 3320 Notre-Dame Street, Lachine H8T 1W8 (Ex-Hôpital général Lachine)
The entrance to the testing clinic is located at the back of the building, accessible via Dawes St. An access ramp for people with limited mobility is accessible via the entrance on Notre-Dame St
Dates Monday to Friday, 8 a.m. to 8 p.m.
Saturday and Sunday, 10 a.m. to 5 p.m.

Important :
Bring your health insurance card and driver’s license, if available.

For more information:
ciusss-ouestmtl.gouv.qc.ca/COVID19screening

Community Mobile Testing Site - Pierrefonds

Free Walk-in Testing

Location 9665 Gouin Boul. West Pierrefonds, H8Y 1R4 (Gerry-Robertson Community Centre)
Dates Wednesday and Saturday, 10 a.m. to 5 p.m.

Important :
Bring your health insurance card and driver’s license, if available.

For more information:
ciusss-ouestmtl.gouv.qc.ca/COVID19screening

Québec Government

Information from the Québec Government.

Self-care guide

The Québec government has also launched a COVID-19 self-care guide to help each individual make the best possible decisions regarding their own health and that of their families during the coronavirus COVID-19 pandemic. It sets out the best ways to protect and care for ourselves and family members, as well as information about when and where to consult a doctor, if required.

Wearing a face covering

The use of mask or face covering are mandatory in all closed public spaces in Québec.

Information concerning wearing a face covering. 

Moving

A guide to good health practices during a move (in French).

Government programs for businesses and workers

Information regarding programs for businesses and workers

Agglomeration of Montréal and the PME MTL Network

Emergency assistance for small and medium-sized businesses in the form of loans of up to $50,000, at an interest rate of 3%.

The Assistance for Businesses in Regions Under Maximum Alert (ABRUMA) is aimed at businesses located in zones subject to a decree of the Minister of Health and Social Services ordering their closure in order to protect public health during the COVID-19 pandemic.

Businesses and entrepreneurs are invited to take advantage of personalized support for their activities as part of the PME résilientes program from the Conseil québécois du commerce de détail (CQCD), in partnership with the City of Montréal.

Provincial government

Federal Government

Other support programs

Seniors

The elderly represent the category of people most at risk of contracting the COVID-19 virus and for whom the consequences can be more serious. It is therefore important for the latter and to strictly comply with the directives of Public Health

More information