Coronavirus COVID-19

Updated: January 17, 5:27 p.m.

The City of Pointe-Claire is closely monitoring the situation in order to limit the possibility of spreading the coronavirus (COVID-19), in collaboration with government and public health authorities.


Vaccination against COVID-19 will be carried out by Montréal West Island IUHSSC.

Information and appointment booking: or by phone at 1-877-644-4545.

City of Pointe-Claire

Information concerning the city of Pointe-Claire

News and press releases

Vaccination passport

In order to take part in certain activities organized by the City, those 13 years and over have to show their vaccination passport. Those 16 years and over also have to show a photo ID.

Passport required

The vaccination passport is required to access activities at the Aquatic Centre and the Bob-Birnie Arena, as well as sports and physical activities, performances and screenings at the Stewart Hall Cultural Centre, the Noël-Legault Community Centre, nautical activities (canoe, kayak with multiple participants), the senior centre and certain chalets in parks. It will also be required for outdoor events with more than 50 people in attendance.

We encourage you to consult the online leisure programming and cultural activities to find out what activities are being offered this fall. Those who do not have their vaccination passport will not be able to participate in activities that require the passport.

The vaccination passport is also mandatory for activities organized by sports, cultural, social or community associations and held in one of the City’s buildings or on its outdoor sports fields.

Presentation of the passport

The passport must be presented at the entrance of the building by anyone aged 13 and over, along with a photo ID for those aged 16 and over.

The passport can be presented in paper format, on a cell phone or on the VaxiCode app. For details on how to obtain the vaccination passport, go to the Québec government website. For help on how to access your vaccination passport or to obtain a paper copy, you can book an appointment with the Library team.

Passport not required

The passport will not be required to access the service counters at City Hall and Public Security, the Central Library and the Valois Branch, exhibitions at the Art Gallery or the boutique and Kids’ Corner at the Stewart Hall Cultural Centre. In addition, it will not be required to register for cultural activities, with the exception of performances and screenings.

The vaccination passport is not mandatory for public outdoor activities in public spaces.

These directives can change at any time, without notice.

Call centre

To speak to someone, get answers to your questions and find out about external resources from Monday to Friday.

From Monday to Friday from 8:30 a.m. to 4:30 p.m.: 514-630-1314,

Recycling of disposable safety equipement

Bins are available for residents to recycle disposable masks can be dropped off in the bins identified for this purpose at City Hall, the Aquatic Centre and Bob-Birnie Arena.

The materials are recovered by a North American company that transforms them into raw materials that are then used to make new products.

Culture, sport and leisure activities and programming

Opening hours of culture and leisure buildings

Please consult the Web pages for the cultural and leisure services to find out the opening hours :

Aquatic Centre

Stewart Hall Cultural Centre


Public Library and Valois Branch

Outdoor skating rinks and cross-country skiing

Active at home

A wide range of activities are available online to encourage adults and children to be active, read and discover art.

Closings, postponements, restricted services and cancellations

Information regarding the closings, postponements, restricted services and cancellations of the City.

City Hall and Inspection – Public Security

As of Decemeber 21, 2021, the service counters serving the population at City Hall (City Clerk’s Office, Taxation, Planning, Engineering, Public Works, Leisure) and at Inspection – Public Security are closed to the public.

Citizens are invited to contact the desired municipal department by e-mail, by telephone or by completing an online request to obtain services remotely or to make an appointment. The service counter at City Hall is also closed Thursday evenings.

Public meetings

As of January 2022, public meetings will be held without the presence of the public and will be available as a live broadcast and a recording on the City’s website:

Consult the Council meetings page or the demolition committee page for full details.

Online services

Permit applications

The following permit or certificate applications can be submitted online, allowing you to complete the form, send the required documents and, in some cases, make the payment directly.

  • Extension
  • New construction
  • Fence
  • Mechanical device
  • Pool or hot tub
  • Interior and exterior renovations
  • Replacement or repair of services on your property
  • Propane tank
  • Earthwork (levelling)
  • Driveway or landscaping
  • Fixed-cost permits and certificates are payable online and identified as such. All required documents to be attached to the application must be scanned; a photo of the document will not be accepted.

Information: Planning Department

  • Tree felling (no charge)
  • Ash tree felling grant

Information: Public Works Department


You can submit a request to report a non-emergency situation with your smartphone in just a few clicks:

  1. Download the Voilà! Signalement free mobile app on the App Store (iOS) or on Google Play (Android) and create your profile.
  2. Click on Nouvelle demande (New Request) and select “Pointe-Claire.” You can also attach a photo of the situation you want to report.
  3. Select the nature of your request from among the choices available:
  • A pothole
  • a defective street lamp
  • A recycling or organic waste bin to repair or replace
  • And much more
  1. Specify the location of the situation you want to report and send your request.

Parking permits – Zone 50

The entry into force of zone 50 street parking is postponed due to the COVID-19 pandemic.

Residents who have obtained a permit must keep it until the zone is re-established. The permits will be valid for two years from this new date. The issuing of new permits is suspended until further notice and street signs will be removed until the zone is re-established.

Screening clinic

Information regarding the West Island screening clinic.

IUHSSC Info-Coronavirus Line 514-630-2123: for any question regarding your situation or your health and to obtain an appointment at a screening clinic if you have symptoms of COVID-19. The Info-Coronavirus line is available from 10 a.m. to 6 p.m., seven days a week. It is also possible to fill out an online questionnaire at A person will then contact you and guide you to the appropriate services (professional services or appointment for screening).

For information regarding COVID-19: 8-1-1

Online pre-registration

Pre-registering means you will spend less time in the walk-in testing clinics. It is important to register online before showing up for your test. Proving your personal information beforehand will help reduce wait times on site.

For more information, visit the IUSHSS page about Testing and Evaluation.


Québec Government

Information from the Québec Government.

Self-care guide

The Québec government has also launched a COVID-19 self-care guide to help each individual make the best possible decisions regarding their own health and that of their families during the coronavirus COVID-19 pandemic. It sets out the best ways to protect and care for ourselves and family members, as well as information about when and where to consult a doctor, if required.

Wearing a face covering

The use of mask or face covering are mandatory in all closed public spaces in Québec.

Information concerning wearing a face covering. 


A guide to good health practices during a move (in French).

Government programs for businesses and workers

Information regarding programs for businesses and workers

Agglomeration of Montréal and the PME MTL Network

Emergency assistance for small and medium-sized businesses in the form of loans of up to $50,000, at an interest rate of 3%.

The Assistance for Businesses in Regions Under Maximum Alert (ABRUMA) is aimed at businesses located in zones subject to a decree of the Minister of Health and Social Services ordering their closure in order to protect public health during the COVID-19 pandemic.

Businesses and entrepreneurs are invited to take advantage of personalized support for their activities as part of the PME résilientes program from the Conseil québécois du commerce de détail (CQCD), in partnership with the City of Montréal.

Provincial government

Federal Government

Other support programs


The elderly represent the category of people most at risk of contracting the COVID-19 virus and for whom the consequences can be more serious. It is therefore important for the latter and to strictly comply with the directives of Public Health

More information