Coronavirus COVID-19

Updated: November 27, 5:03 p.m.

The City of Pointe-Claire is closely monitoring the situation in order to limit the possibility of spreading the coronavirus (COVID-19), in collaboration with government and public health authorities.

Mayor's messages

News and press releases

Call centre

To speak to someone, get answers to your questions and find out about external resources from Monday to Friday.

From Monday to Friday from 8:30 a.m. to 4:30 p.m.: 514-630-1314, infoC19@pointe-claire.ca

 

Instructions and restrictions - Red zone

Details of the instructions and restrictions for the Island of Montréal

Details

Private indoor or outdoor gatherings
  • Prohibited
  • Allowed:
    • a single visitor from another address for single individuals
    • informal caregivers
    • individuals offering services or support
    • labour for planned work
Activities organized in a public setting
  • Prohibited, except for places of worship and funerals
    (maximum of 25 people and a register must be kept)
Venues with liquor permit
  • Closed
Public venue halls and audiences
  • Auditoriums, cinemas, theatres, libraries and museums are closed
Bars, brasseries, taverns, casinos
  • Closed
Restaurants
  • Dining rooms are closed
  • Delivery and takeout orders only
Stores
  • 1 person per household recommended
  • Delivery available and key family member assistance for clients with a high risk of complications
Private professional and health services
  • Open only for services that require an individual’s presence
Personal and beauty care services
  • Services maintained
Community organizations
  • Services maintained
Inter-regional travel
  • Not recommended toward a greenyellow or orange zone and outside Québec
    (except for essential travel, workers, shared custody, freight transportation)
CHSLD
  • Visits for humanitarian reasons
  • Visits by informal caregivers (one person at a time and a maximum of two people per day in CHSLDs)
RPA private seniors’ residence
  • Visits for humanitarian purposes
  • Visits by informal caregivers (one person at a time and a maximum of two people per day in CHSLDs)
Other long-term applicable measures
  • Increased police intervention
  • Infraction reports and fines for non-compliance with face-covering directives

Closings, postponements, restricted services and cancellations

Information regarding the closings, postponements, restricted services and cancellations of the City.

Closure of municipal buildings

Municipal buildings that are closed:

  • Nautical activities building
  • All park chalets (including the Senior Centre at the Arthur-Séguin Chalet)

Central Library and Valois Branch
The Central Library and the Valois Branch will be closed to the public and all events, activities and lectures scheduled in these buildings will be cancelled or modified. Programming set to take place online or via the Zoom application will be maintained, the book chute will remain open for returns, and contactless loans will be available. For details on the contactless loan procedure, go to the Library page.

Stewart Hall Cultural Centre and Noël-Legault Community Centre
The Art Gallery, Kids’ Corner and Reading and Reference Room at the Stewart Hall Cultural Centre will be closed to the public. Scheduled performances will be cancelled. Workshops and cultural programming will be maintained, modified or cancelled, as the case may be. Those registered will be notified. Check the calendar, Leisure Guide and Culture Notes regularly for updates on these activities.

Culture, sport and leisure activities and programming

The City of Pointe-Claire invites citizens to take note of the updates regarding culture, sports and leisure activities in the City’s facilities until further notice in accordance with government and public health directives.

Depending on the type of activity, it will either be cancelled, put on hold or held virtually through a videoconference application.

See all the programming updates in the calendarLeisure Guide and Culture Notes.

Central Library and Valois Branch

Buildings are closed, except for contactless loans.

  • Virtual meetings: an online version of several activities will be available (Story Hour, book clubs, writing workshops, and others).
  • Contactless loans (by reservation): the contactless loan procedure can be found on the Library
  • Book chute: books can be returned by this method any time.

Stewart Hall Cultural Centre and Noël-Legault Community Centre

  • Refer to the programming: activities are either cancelled, on hold or offered virtually.
  • Shows are cancelled.
  • The preschool program is on hold.

Aquatic Centre

  • Recreational swim:
    • Lap swim (ages 12 and over), junior lap swim (ages 9 to 11), family swim and adult swim will continue.
    • Reservation required for a swim period.
    • Click here to view the updated schedule.
    • Locker rooms are not available.
  • Aquatic program:
  • The fall session of swimming lessons, fitness classes, adult programs, lifeguard courses and adapted programs is cancelled.
  • Sports-study activities:
    • Training will continue according to government guidelines.

Bob-Birnie Arena

  • Public skating:
    • The schedule has been modified: see the updates on the Arena web page.
    • Registration is required: 514-630-1211.
    • Maximum of 25 people per period.
    • Priority is given to Pointe-Claire residents.
    • Locker rooms are not available.
  • Preschool skating: the activity is cancelled.
  • Sports-study activities:
    • Training will continue according to government guidelines.
    • No spectators are permitted in the arena.
    • Showers are not available.
  • Association activities:
    • Activities are on hold.

Nautical activities

  • Sports-study activities:
    • Training continues according to government guidelines.

These measures are subject to change depending on how the situation progresses.

We remind everyone of the need to follow instructions regarding physical distancing, wearing a mask or face covering and washing your hands.

Skatepark

Starting November 2, the skatepark will only be open weather permitting.
There will be supervision on weekends and pedagogical days.
We remind you to practise 2 m distancing and follow public health guidelines at all times.

Public meetings

Due to the government’s announcement that the Greater Montréal area (Communauté métropolitaine de Montréal – CMM) will be upgraded to Level 4 – Maximum Alert, public meetings will be held without an audience and will be broadcast live and recorded: http://www.webtv.coop/group/view?key=f44a4b4294cc155ff8ca33b37dfefee7

Online services

Exceptionally this year, due to the growing number of calls requesting branch collection, Public Works teams will regularly drive through the City to pick them up. Therefore, it is not necessary to contact Public Works to provide your address for branch collection.

Permit applications

The following permit or certificate applications can be submitted online, allowing you to complete the form, send the required documents and, in some cases, make the payment directly.

  • Extension
  • New construction
  • Fence
  • Mechanical device
  • Pool or hot tub
  • Interior and exterior renovations
  • Replacement or repair of services on your property
  • Propane tank
  • Earthwork (levelling)
  • Driveway or landscaping
  • Fixed-cost permits and certificates are payable online and identified as such. All required documents to be attached to the application must be scanned; a photo of the document will not be accepted.

Information: Planning Department
514-630-1206, urbanisme@pointe-claire.ca

  • Tree felling (no charge)
  • Ash tree felling grant

Information: Public Works Department
514-630-1230, tp@pointe-claire.ca

Requests

You can submit a request to report a non-emergency situation with your smartphone in just a few clicks:

  1. Download the Voilà! Signalement free mobile app on the App Store (iOS) or on Google Play (Android) and create your profile.
  2. Click on Nouvelle demande (New Request) and select “Pointe-Claire.” You can also attach a photo of the situation you want to report.
  3. Select the nature of your request from among the choices available:
  • A pothole
  • a defective street lamp
  • A recycling or organic waste bin to repair or replace
  • And much more
  1. Specify the location of the situation you want to report and send your request.

Parking permits – Zone 50

Permits for zone 50 can be obtained any time at the Public Sercuity counter or during opening hours at the multiservice counter at City Hall. Anyone can currently park in zone 50, no finewill be issued until further notice.

MULTI Card – expiry date postponed

All MULTI cards that expired on or after January 1, 2020, will therefore be valid until March 31, 2021. Those whose card has expired and want to renew them can go to City Hall. Response delays are to be expected due to reduced staff on site.

To renew or obtain a MULTI Card, you must provide the following documents:

  • Proof of residence
  • Proof of identity
  • Last name, first name
  • Full address
  • Telephone number
  • Date of birth

For a child: proof of relationship between the adult and the child (report card or hospital card)

Screening clinic

Information regarding the West Island screening clinic.

IUHSSC Info-Coronavirus Line 514-630-2123: for any question regarding your situation or your health and to obtain an appointment at a screening clinic if you have symptoms of COVID-19. The Info-Coronavirus line is available from 10 a.m. to 6 p.m., seven days a week. It is also possible to fill out an online questionnaire at covid19.quebec.ca. A person will then contact you and guide you to the appropriate services (professional services or appointment for screening).

For information regarding COVID-19: 8-1-1

Walk-in testing clinic - Beaconsfield

Free Walk-in Testing

Location 137 Elm, Beaconsfield, H9W 2E1
Dates Everyday
Time 8 a.m. to 8 p.m.
Testing capacity 120 tests per day
Follow-up time Results within a few days

Important :
Bring your health insurance card and driver’s license, if available.

For more information:
ciusss-ouestmtl.gouv.qc.ca/COVID19screening

Walk-in testing clinic - Verdun

Free Walk-in Testing

Location 6875 LaSalle, Boulevard Verdun H4H 1R3
Dates Monday to Friday
Time 8 a.m. to 4 p.m.
Testing capacity 140 tests per day
Follow-up time Results within a few days

Important :
Bring your health insurance card and driver’s license, if available.

For more information:
ciusss-ouestmtl.gouv.qc.ca/COVID19screening

Walk-in testing clinic - Lachine

Free Walk-in Testing

Location 8000 Notre-Dame Street, Lachine H8R 1H2
Basement, Room B025 (ENtrance on east side)
Dates Monday to Friday
Time 2 p.m. to 8 p.m.
Testing capacity 240 tests per day
Follow-up time Results within a few days

Important :
Bring your health insurance card and driver’s license, if available.

For more information:
ciusss-ouestmtl.gouv.qc.ca/COVID19screening

Québec Government

Information from the Québec Government.

Self-care guide

The Québec government has also launched a COVID-19 self-care guide to help each individual make the best possible decisions regarding their own health and that of their families during the coronavirus COVID-19 pandemic. It sets out the best ways to protect and care for ourselves and family members, as well as information about when and where to consult a doctor, if required.

Wearing a face covering

The use of mask or face covering are mandatory in all closed public spaces in Quebec.

Information concerning wearing a face covering. 

Moving

A guide to good health practices during a move (in French).

Government programs for businesses and workers

Information regarding programs for businesses and workers

Agglomeration of Montréal and the PME MTL Network

Emergency assistance for small and medium-sized businesses in the form of loans of up to $50,000, at an interest rate of 3%.

The Assistance for Businesses in Regions Under Maximum Alert (ABRUMA) is aimed at businesses located in zones subject to a decree of the Minister of Health and Social Services ordering their closure in order to protect public health during the COVID-19 pandemic.

Provincial government

Federal Government

Other support programs

Seniors

The elderly represent the category of people most at risk of contracting the COVID-19 virus and for whom the consequences can be more serious. It is therefore important for the latter and to strictly comply with the directives of Public Health

Garage sales

Garage sales are cancelled until further notice.

Disinfectant wipes

Disinfectant wipes should be thrown in the trash and not the toilet to prevent pipe blockages.

More information